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Our Technology

We spared no effort when creating the facilities in building the most advanced call centre possible. We have cutting-edge customer management systems, the latest high-end servers, redundant data storage, advanced power management technology and fully networked and internet ready workstations. We have built our call centre facilities on a solid foundation.

The key focus, when choosing our hardware and software vendors, was "reliability", and this is what shows in our systems. We have enhanced all the key aspects of our facilities by using the appropriate technology.

Our technology includes:
100% Pentium Class Workstations/ Servers
Predictive Dialers (300% increased production)
Open Computer Telephony
Integration Architecture
Automated Call Bending of Inbound and Outbound Call
Processing (our Customer Services Representatives are capable of handling Both inbound and outbound calls.)
Windows NT Operating System
T-1 Line in USA
Internal and Off-Site Monitoring / Call Recording
Customized Screens
LAN using 10/100 Switches

State-of-the-art in-house training facility CSRs to supervisor ratio as well as CSRs to quality personnel ratio is kept low to ensure a higher level of customer service.

 

 

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